Return and Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns:

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return:

To start a return, you can contact us at info@kimneski.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Questions About Returns?

You can always contact us for any return questions at info@kimneski.com.

Damages and Issues:

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Order Edits:

If you would like to edit your order, please contact us within 2 hours of placing your order. After the initial 2 hours, we will not be able to edit your order.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Lost Parcels:

If your parcel is lost in transit, we will gladly replace it and ensure that your order reaches you, provided the correct address was selected at checkout. If you do not want the parcel replaced, we will have to wait 30 days before refunding the order if the parcel is eventually delivered. Our customer service team will check on your order regularly during this period to track its progress and provide you with accurate updates.

Restocking Fee:

There is no restocking fee.

Return Address:

11857 Judd Court, Suite 202
Dallas, Texas 75243
USA

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.